One shared login = no accountability
Team accounts give each agent their own workspace and contact list. Every message is auditable back to the sending agent.
Solutions · Support teams
The helpdesk Telegram never shipped.
Every incoming Telegram DM, bot menu action, and channel reply lands in one queue. Assign, snooze, tag, drip-sequence, audit — the ops layer your Telegram customer channel actually needs.
Pain points
The problems worth solving.
Support tickets 'in Telegram' means 'lost'
Unified inbox pulls conversations from every account and bot into one queue. Assign, snooze, resolve — like Zendesk, on Telegram.
New agents ramp for weeks
Templated responses, follow-up drip sequences, and a shared macro library cut ramp time by weeks.
How tgme solves it
The modules you’ll use.
Team accounts
Isolated workspace per agent, role-based access, full audit trail. Compliance-friendly.
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Unified inbox
One queue across every team account and bot. Assignments, tags, snoozes, macros, drip follow-ups.
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Bot builder
Deflect the top 30% of tickets with a self-serve FAQ bot and Mini App menus.
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Outcomes
What teams see in 90 days.
12 min
Median first-response time
34%
Deflection via bot self-serve
12 seats
Compliance-audited (Jaya Forex)
0
Escaped conversations
“Multi-account team management was the make-or-break for us. Compliance loves that every message is auditable back to the sending agent.”
Head of Ops
Jaya Forex · FinTech (Singapore)